Authorisation

By submitting the Direct Debit Request, you authorise Nebula Web Services to withdraw payments from your nominated financial institution account (“nominated account”) as per your billing arrangement. Nebula Web Services is acting as the merchant and is responsible for facilitating your services.

Notification of Changes

You will receive at least 14 days’ written notice from Nebula Web Services if there are any changes to the payment terms or schedule.

Privacy and Data Use

Your account details will remain confidential, handled in accordance with Nebula Web Services’s Privacy Policy (https://nebws.com.au/privacy). Some information may be securely transferred overseas for payment processing. If you do not wish to provide personal information required for direct debit processing, Nebula Web Services will not be able to debit your account.

Non-Business Days

If your scheduled payment falls on a non-business day, Nebula Web Services will debit your account on the next business day.

Your Responsibilities

You agree to

- Ensure your nominated account accepts direct debits.

- Maintain sufficient funds to cover each scheduled payment.

- Notify Nebula Web Services immediately if your account is closed, transferred, or updated.

- Arrange an alternative payment method if the debit arrangement is cancelled.

- Ensure all required signatories on your account have authorised this Direct Debit Request.

Making Changes

You may request to change or cancel your direct debit arrangement by contacting
Nebula Web Services at least 7 business days prior to your next scheduled payment. You can:

- Change your bank account;

- Defer a payment;

- Modify your payment schedule;

- Cancel your direct debit setup.

Contact for Support

For assistance, please contact Nebula Web Services Support via your customer dashboard or email support@nebws.com.au. You may also contact your financial institution for assistance.

Disputes & Errors

If you believe an error has occurred in processing your payment, contact Nebula Web Services immediately. We will investigate and, if required, arrange a correction through your financial institution

Agreement Details

Your direct debit arrangement details are included in the Direct Debit Request confirmation provided when you registered.

Failed Payments

If three consecutive payments are dishonoured, Nebula Web Services may cancel your direct debit arrangement and contact you to arrange an alternative payment method. Dishonour fees may apply from your bank, and Nebula Web Services may charge additional fees in line with your agreement.